Friday, January 22, 2010

巴厘岛,我又来咯!~Jane

这张照片是去年10月3日带团到巴厘岛拍的团体照。再过几个小时又要重游巴厘岛了,可是这次不是带团,而是company trip。

老板突然很大方,请我们上下职员到巴厘岛渡假,可是我没有兴奋的感觉,因为不是与家人或朋友去,而且这是旅游配套,一天到晚要跟着大队走。去巴厘岛语言沟通没问题,交通又方便,带团带闷了,我比较向往逍遥游,要去哪里就哪里,喜欢待多久就多久,没有时间限制,也不需要等团友……呵呵,我好像诸多埋怨似的,免费旅游还说埋怨一大堆,因为啊!可能因为从事旅游业,觉得风景区给我来说全部都是一样的,都是挤满游客的旅游胜地,充满着商业味,少了它原有的道地风味。除了喜欢“血拼”游外,我倒喜欢到一些或经过一些不是旅游胜地的地方,看看当地居民真正的生活习俗。

这是免费的旅游配套,没有了带团的负担,我会尽量好好享受旅程,等我回来后再次追讨我的埃及公干的薪水吧!

顺便在这里分享一些在去年10月3日带一班马来同胞的family及company trip到巴厘岛游的一些回忆: 这是我带的马来同胞客人,这是我有史以来最轻松的一团。马来人参观景点比较不热忱,也不愿意步行太远的路,也像我一样喜欢购物多于游览,所以这一团我带得很轻松,难得在晚上还有精神上网,在最后一天整个下午都逍遥自在,有很多私人时间!这是马来团友中的只此一家华人团友。Mr. Teh是马来老板的生意伙伴,他的为人随意,人好好哦!听他讲述一些生意经,真的获益不少。
团友们都很尊敬这位马来大老板,老板累坏了发脾气的时候真的很可怕,休息过后恢复精神他的脾气就没有了,偶尔还会滑稽说起笑话。

这是在Kintamani游时,一大堆的小贩挤上前来用逼的方式叫人付钱买东西,马来老板被挤得无路可逃,竟然搞笑指着我向小贩说我是最有钱的,叫小贩过来向我讨钱。那边的小贩真的很恐怖,我拍了照片就把腿就逃啦!如果客人换成是上次去埃及崇高无上的那些客人的话,我老早就接到投诉说小贩的态度恶劣了,他们受不了埃及人的态度我也中招,真的受不了。

这位马来老板心肠蛮不错,他的办公司就在我父亲家附近,原来他认识住在父亲家下面有精神病的一位中年人。我以前住在父亲家很害怕这位精神病者,因为他时常偷看女生洗澡,我把家的厕所小窗口封得紧紧的,看见这位精神病患就避开,反而这位马来老板收留了他,让他在他的办公司打散工,更不可思议的是神经病者的父亲去世后,这位老板还接了他回家住,与家人生活在一起。在巴厘岛游时,神经病者病发进了疗养院,不然的话这位老板也会出钱带他到巴厘岛玩。
这是马来老板与他的家人。老板的女儿及女婿为人很不错!顾客是有要求,可是他们是不过分的要求而且是容易满足的。回来后,老板女儿还亲自拨电邀请我出席他们哈芝节的大型open house。 这是老板的儿子及媳妇。他们俩当我像朋友来看待,几乎每晚都亲自约我一起与他妹妹一家出去血拼至购物直到商店打烊都不甘愿离开。老板儿子对我说虽然他长得胖,可是他很注重外表打扮,打扮整齐就是给人的第一个好印象。购物是他的最爱,他说如果他长得不胖的话,可以轻易找到合适的衣服,身上的钱可能都耗费在打扮上了。除了买了一些浴澡用品及香精油,这是晚上跟着他们去购物血拼回来的战利品。到巴厘岛就少不了买名牌东东,那里的名牌的价钱便宜得不得了,很多名牌工厂都设在印尼,所以最新款的名牌东东可以先一步在印尼找到。我能力有限不跟他们疯了,就买了这几样价钱好便宜的东东。 这是其中两位职员,在马来老板公司当经理及监督员。他们去购物及clubbing几乎把钱花得一干二净,忘了要付回程的机场税还有下午的午餐,最后老板请吃,机场税自己给就搞掂咯!
这是4天以来一起工作的Mr. Wira。Mr. Wira曾经是某集团高层人物也是船务营业经理,最后他觉得到处走走及见识不同国家的游客是他最向往的,所以卸下高级职位当起导游来。我还以为越南的导游待我不错下,这位印尼籍的Mr. Wira导游也很好,给我享有与客人一样的福利,还帮忙我做我工作范围的东西,尤其是与我一起亲自一楼一楼到客人房间检查客人的住房是否有问题,真的感动ing~ 这一班客人超爱拍照,去到哪里就拍到哪里。看他们那么喜欢上镜,除了拍摄风景及人文照外,我也用相机为他们拍了不少的人像,这是我带团以来拍得最自在的一次,工作之余还可以享受我的嗜好,客人也毫不介意,我把所有·拍到的照片烧了一片光碟给他们,他们还开心得不得了呢!这是我们入住靠近Kuta的4星酒店——Harris Kuta。酒店距离Kuta中心有一小段路,应该步行的话大约15分钟就可以抵达Kuta Square了。我没真正亲自走路到Kuta中心,客人懒惰走动,每次外出都是客人包7人车的士载我一同出去。如果不想走太远的话,Hard Rock酒店时最好的选择,可是Hard Rock价钱好贵,而Mercure 酒店地点也是超棒,酒店好漂亮!价钱也比Hard Rock来得便宜。

Harris Kuta也是蛮不错下,环境优美酒店员工都很有礼貌服务又好,还有24小时免费上网服务,而且这里的按摩及做水疗都蛮便宜,酒店房价与Mercure及Hard Rock比较起来更便宜。这是酒店大堂,我每次进出大堂都可能见酒店职员正在打扫,环境非常干净清幽。酒店设计都以Harris橙色的标志为主,连职员的制服也是橙色的,他们的服务周到也笑容可掬,每次经过都向你打招呼问好,这家酒店的服务态度给我留下深刻印象。这是我入住的房间,不好意思,睡了一个晚上乱糟糟的才拍下照片,呵呵!

酒店房间很大,也不会大到离谱的恐怖。舒服的地板不会像一些酒店铺的毛地毯发出异味,最主要是房间阳光充足!靠近窗口前有张休闲椅,悠闲时可以躺在那儿看看书,看看窗外的风景,可是我却没有那么那么的悠闲啦!嘻! 这是提供免费24小时无线上网的工作枱。有这样的服务如果给带团的我真的方便多了,上网完全免费,我可以用笔记型电脑在晚间处理带团的报告,如果发生紧急事故,可以很轻易就联络到大马办事处,不用浪费电话费及上网费用,不像在埃及邮轮上,上网30分钟就得花去RM26,在船上网络很慢,30分钟简直不够用,要处理一些东西至少要1个小时才行,真的超贵! 我的房间窗外是泳池景,每天早晨打开房间窗口就看见清澈的泳池。一些比较高级的房间外设有私人日光浴。巴厘岛的气候很舒服,不像大马这里那么闷热,柔柔的阳光晒日光浴蛮舒服的。房间供有香精油。精油的味道很舒服,每次晚上回到酒店点燃香精油后感觉很舒服,很快就呼呼入睡了。 这是带团时所吃的一部份的“工作餐”。由于是马来客人,吃的都是Halal餐。在巴厘岛,Halal food比普通餐价钱较贵,因为Halal food不多,要特别安排。马来人不像华人,对吃的要求不高,不用太多选择,只要三餐温饱有辣椒配饭就行了。刚开始看见这些选择性不多的Halal餐,有点担心客人会投诉不够吃,没想到大家都说味道很不错,嗯,有些食物味道真的很不错,不过我觉得肉类似乎有点硬了点,可是巴厘的辣椒可是顶呱呱,味道好好!

幸好我是不挑食者,去到哪里就吃到哪里,有什么就吃什么,如果挑食的话带团真的很痛苦。有时候带团时看见客人从大马带许多即食面及罐头等,似乎很抗拒外地的道地美食。我觉得很可惜,去到外国除了观光以外,道地食物是不可错过的,品尝道地食物就好像入乡随俗般去了解当地人的味觉的喜好。而我也有带一些罐头去,可是都不是自己在吃,都是给那些不习惯道地食物的客人当作配菜 。当然有时候吃了好几天外地食物,偶尔很快会想念大马的食物,一旦回到家就会一直去找吃的,所以每次带团回来都会胖上2-4kg,因为在外国每天都吃肉,回来时又一直找好吃的吃过瘾,不胖就假!长期在外国的朋友,我真的很了解他们想念大马美食的心情哦!看!我轻松得还可以在出发观光前在房间内精神奕奕玩自拍。我知道没有人带每一团都是100巴仙完美的,每团一定会发生一些小小的问题,一些问题可以迎刀而解就不是问题了。虽然这一团也不是非常的完美,至少客人没有过份的要求,明白事理的客人也体会到我尽我所能做到的事,可见马航事故,如果给别的客人遇到这样的情况的话,我早就无辜被痛骂一番了。真的,如果以后带团还有那么轻松的话就好了 。

不写了,准备睡觉去,这次真的祝我旅途愉快,而不是工作顺利了,嘻嘻!

以下也分享一些上次在巴厘岛的一些片段:






Saturday, January 16, 2010

累累的生日~Jane

1月7日,又老了1岁。今年的生日是在疲劳状态渡过。

当天像平时那样在公司上班,从埃及回来了那么多天了身心还是很疲惫。收到很多生日贺语,手机上也出现来历不明的电话号码祝贺我,虽然疲倦可是看见这些祝贺语心情很愉快。

我和经理的生日在同一天,一直以来公司都未曾为任何人庆祝生日,某个同事突然提议说买Pizza来庆祝。原本平时我一人在中午12点用餐,用餐过后可以小睡一下补充睡眠,因为为了要庆祝我和经理的生日,12点Pizza还未送到,我得继续工作,Pizza到达时已经是1点了。1点是经理及另一位同事的午餐时间,我只用了15分钟一人匆匆忙忙吃了两片Pizza及沙律就回到工作岗位让其他人去吃午餐。我宁愿像平时准时午饭吃十谷米或打包素食,或者吃我最爱吃的烧鸭来为自己庆祝一下,吃后盖一盖眼睛休息一下就满足了!

午餐后,接到一通找我的电话,原来是那个Mrs. Balan追问她的旅游保险的钱。天啊!我回来才第6天,我已经尽早在星期一工作天当天把她受伤的报告及医药收条呈上KL总部,当天同事就接到Mr. Balan的电话吵着要我们告诉他和妻子的护照号码,他在用另一张同样报告及收条索取妻子的意外保险赔偿。由于我在午饭,同事叫他稍微等候,我去找他们的护照号码给他,他不耐烦盖了电话,似乎要让我们知道他很不满意我们的服务态度。这些人,自己的护照号码都不记下,以为我们是他身边的秘书,要什么就立刻就有。

生日当天又收到Mrs. Balan追问这一边的旅游保险索赔,心里的怒火又重燃了。Mr. Balan曾经骂我说他不要3人房,不要以为他付不起单人房价钱(另加RM1699,他以为单人房价钱只是区区马币几百零吉而已)!别说RM1699,脚伤看病花了USD200就那么快追问,你认为他会愿意付单人房的附加费吗?

我当时真的很想反驳她,由于她一家及那家姓Lee的不肯填写questionnaire form,也是其中一个原因导致我带团的薪水被搁下,我在埃及回程时撕下脸皮问了又问好几次,告诉Mr.Balan没有填写questionnaire form我就没有薪水,是白做的,他也无动于衷,加上我为了她太太及那家姓Lee的搞事事件,长途电话也花了大约RM300,sms也超过了RM200,我失去了带团的薪水,长途电话钱还不知可不可拿回,比妳的脚伤看病的USD200骗两边保险公司索取赔偿更多!可是……我还是忍着没反驳她,告诉她一切资料我已经寄到总部,他们会直接通知她。她还问我几时才拿到钱,我生日想开开心心,不想再一直听到讨厌的声音,敷衍她叫她等大约一个月看看如何就盖上电话。听了电话想起那些事心情很不好,幸好刚好假期第一天回来上班的经理了解一切过程后也在撑我,她说她不敢带团就是怕遇到这种客人就倒霉了,真的赔了夫人又折兵。1月3日在老同学Wu Pak的婚宴上突然看上ChiKam最近买的Kata包包,发觉他的包包比较适合我的所需,觉得我的National Geographic包包其实很轻,可是保护层太多,小小的包包给我背上看起来却很笨重。 所以所以,被ChiKam下毒之下心血来潮就买了这个最新DR家族的467i来给自己在生日那天开心一下,真巧生日当天就收到邮包了! 说到相机包包,我割爱欲售出这National Geographic NG 5159 Earth Explorer Small Backpack-MFR# NG5159 包包,这包包曾经陪我去外拍,旅行及带团。Natinal Geographic相机包包的颜色及质料比别的牌子包包特别也显眼,尤其是去埃及时,背着这个包包很应景,到处被人问起我这个包包,似乎很特别似的。有点儿不舍,可是不想给自己花那么多钱在摄影上,觉得一个backpack对我很重要,因为shoulder bag背久了,血小板低导致肩膀会出现小红点及瘀青,所以backpack给我去外拍及旅行用;shoulder bag作于婚礼或节日拍摄就已经够了。

有谁对我这个National Geographic包包有兴趣呢?可以电邮联络我哦!(e-mail: jane_clc@hotmail.com) 今年生日,收到一份这么贴心的礼物,一只印满我和家人温馨的照片,还有我部落格的主题照片。

这份礼物提早了4天由一位大腹便便的妈咪送来。当天星期日,我趁着假日没上班赶紧把我在埃及没睡的好几天的睡眠赶紧补充回来。心理时钟还是很混乱的我睡得迷迷糊糊,不知是什么时间,听到楼下的Calvin喊了一声Jason!我糊里糊涂赶紧爬起身到隔壁客房去把埃及买回来的手信交叫Calvin拿下去给友人。走到客房拿了手信出来,大腹便便的她从楼下走了上来,我赶紧传了手信给Calvin然后匆匆忙忙回去继续睡了。

我很狠,完全没理会这位孕妇哦!因为我超级累的样子很“残”,我实在累得不行,再不继续睡恐怕星期一上班时又睡迟了,再者,我当时没穿内衣啊!呵呵!两夫妇一同走上来,好paiseh啊!直到昏睡到Calvin吵我起身去喝老同学的喜酒,当时才回想起我刚才好过分啊!难得那么久没见,还大腹便便特地找上门来问候我,把生日礼物亲自送上给我,我却给她一个“闭门屎”,心里觉得很惭愧。还有在我拿到这份礼物后,迷糊间有察觉礼物的包装很美,我把它放在身边一起入睡,由于实在太累了,比比走到我身边拆礼物我都没察觉,等我醒来时,礼物纸没有了,这只杯子完完整整摆在我的身旁,真是抹了一把冷汗,幸好比比没把玻璃杯子打破!

Angie,谢谢妳!感动妳对我的细心,为我设计了这么有意义的礼物,还亲自送上来给我,很惭愧难得妳到来却没理会妳就关门倒下就睡,生日当天还收到你亲自拨电话来祝贺,感动ing~ 这是在11月份Calvin帮我付钱买的行李箱,去埃及时花了不少钱买了长袖衣,寒衣及防晒用品,再花钱买行李箱有点吃力,Calvin就付钱买了这个,他说就当作是生日礼物。我带团专用的行李箱在越南机场发现轮子坏了,因为是带队不想客人等我拿机场报告索赔,所以就无了了事。家里剩下的是一个超大行李箱,带团用那么大个行李箱不太方便也会被客人讲,所以去埃及之前买了一个中型行李箱,太小的话就装不下10天的用品及衣物,也不能偷偷购物装战利品咯!

生日当天下班后就陪着比比上Kindermusik了。比比下课后,奶妈及友人突然请客要我们吃晚餐,可能是其中一位友人中马票吧!?吃饱回家后整理了一下又倒头大睡,嗯,似乎这次的带团令我蒙下了阴影,真的很怕不幸再遇上这种客人了。

当Angie问我生日愿望是什么?我才惊觉我并没有许愿,我想,愿一切都美好吧!尤其是健康最重要!大家健健康康,也希望Yuki小妹妹快快康复快高长大!

Wednesday, January 06, 2010

遇上变态客人的埃及公干~Jane

我回来了!在1月1日下午已终于回来了!在埃及,我遇到很多不如意的事。

一直以来在公司的受训下,我一直抱着每位客人愿意付那么多钱去旅游,目的地是为了有个开心假期,有个开心美丽的回忆的想法。可是从这一次开始,我清楚知道并不是每个客人都是一样去旅行为了是找开心的,原来还有一些客人去旅行的目的地是要搞事的。

这是我带团以来第一次遇到变态客人太过空闲故意搞事,以为有钱就可以把我们当狗那样命令,处处服从他们。为了公司,我和导游忍着不跟他们吵,一路上一直都在忍他们过份欺负。其他客人说,这家人在别人的国家特意搞事来刁难人,埃及人脾性蛮暴躁,幸好我们的导游脾气好,要不然别人趁他们离团时要怎么对付他们都很容易不过。这姓Lee的一共有6人同行,其中一人是她的朋友,她还自爆这位友人与她其中一位中年女儿搞同性恋,客人也向我投诉她们在车上做出不雅行为。客人也说她的她的2个女儿都学到她没教养,以她们这样时常得罪人,不知哪一天会得到报应,小心她2个女儿还年轻,被人报复的话她们一生就毁灭了,家族其他2位男士(她的老公及女婿)看见她们不对却不敢出声,我想可能因为女的有钱的关系,男的只有静静不敢出声。最没道理的是她那位中年女性朋友自创司机偷窃她Prada手提包的经过,说司机没注意到她手提包里的拉链,发觉包包里面装了很多东西,就用力扯开包包里的布,欲偷窃里面的东西。看看我拍的照片,包包里的拉链那么大个,我们下车至少有45分钟,难道司机会慌乱起来看不到拉链就割开包包的布进行偷窃吗?她的包包真的装了一大堆吃的东西,拉链里的东西重得不得了,没证没据就这样诬赖别人,我的马来客人在同一个时间下车时也把相机及金钱留在车里,为什么没有不见呢?她直说她的Prada包包是从意大利买回来的,价钱不便宜,不会那么容易就坏的,我听了真的想吐,难道从意大利买回来的包包就不会因为裝太重的食物弄坏吗?看看她的包包残旧不堪,看似用了不知多少N次。这个姓Lee的,到处向人说这次去埃及买了RM800的猪肉干肉丝来送给客人吃,整只猪都被她买去埃及了,时常在马来客人面前大吃猪肉干,好几箱行李装着的都是食物,幸好她运气好,没有被海关扣留她的食物及行李。她投诉油轮很差,一直拿她之前乘的Alaska cruise来比较。在埃及,这些油轮可说是高级油轮,她的Alaska cruise花去了马币2万多,埃及配套才马币7千多,怎么来做比较?如果要Alaska Cruise那么豪华的话,对不起,埃及没有这样的油轮给妳。

另外那一家印度人,出发之前没有清楚知道我的同事如何处理他们房间安排,等到当天才对我说他给full fare可是不要三人房,说来说去他还是不听full fare意思是双人房及三人房的价钱,单人房另加钱,第一天就已经闹僵了。大家都是付马币7千多来到这里的,大家都一样公平对待,客人的要求我尽量做到最好,可是有时候是我控制以外的事情,因为航空公司及酒店不是我开的,我怎能客人要求什么可以保证一定做到呢?何况当时是超级旺季,还说自己是frequent traveller,如果是frequent traveller的话,应该明白所有的request都是depend availablity的。

除了生气那家姓Lee的变态行为,最生气的是我所为这个印度家族做的一切,牺牲睡眠带他们看医生,找他要的房间以及拨电回到马来西亚要求航空公司提供轮椅,他不但没有一声感谢,还处处威胁我给我脸色看,令我难顶的是他骂我说:“如果是你的亲人弄伤了脚,却没有得到你要的要求,你的感受怎样?!!”我听了并没反驳他,我心想:“你的老婆脚伤了走路很慢,你从来没在一边扶持她,让你的小儿子及我扶着她走,还骂你的老婆走路慢,这样你会心疼你的老婆脚伤吗?”这不是我一个人这么想,其他客人都说这印度人没良心而且大男人,做印度人的妻子真的很可怜,尤其是有钱的,女人根本没地位,连他的儿女也不敢哼一声。

在我拨电回大马向tour operator要求轮椅时,operator说不能直接确定给轮椅,航空公司需要当天看病人的状态才能决定给不给轮椅。我明白这是航空公司决定的事,可是客人不明白,威胁我硬硬要我拿到轮椅给他,那位印度客人脚伤的情况不是很伤,以上次Jimmy跌伤脚的情况来比较,Jimmy比她严重得多,她可以自己爬楼梯走上2楼餐厅吃饭,也可以上下快艇以及下车参观,所以我担心一旦航空公司不给轮椅,他又来责骂我。当我拨电回去时,告知所有一路上客人特意搞事的问题时我伤心哭了起来,连导游——Sam看见我哭也吓了一下,连忙安慰我不要让这些人看见妳难过的样子,妳越难过他们就越开心,遇到什么困难一定要笑给他们看好好处理。公司叫我记下所有一切事情及时间,包括拍下照片做证据,有谁没上下车参观或谁离团都要记下,所以一回到来我就需要做一份很详细的报告告知一切事情。我没心情拍照,烦闷时只是乱拍,我的相机及手机主要拍的都是为了证据,可恶的客人离团剩下其他友善的客人跟团时,我那时是最快乐的,也开心与我的客人拍照,真的很希望每一天他们两家人都离团。

我很气,为了他们我在埃及好几天没睡了,回来后因为时差,心理时钟适应不来,一回到来就撑着疲劳开始不停写报告,写到累就倒下去继续睡,第二天又要上班还睡迟了,完全没有时间观念,甚至老同学在3日结婚我也差点给忘了。

因为这些变态及不讲理的客人,我带团的薪水被公司搁了下来,直到公司调查完毕才付我薪水。将近新年却遇到这种倒霉的事,幸好还有一班谅解及看不过眼我和导游被过份欺负,最后还愿意为我做证人接受公司的调查,另外还遇到了开罗酒店的经理为我解决困难,虽然那可恶的印度客人拒绝了,总之我已经尽力做好了我要做的事,他不接受是他的问题。

在埃及被变态客人欺凌,一肚子气真的很难受,想上网吐苦水上网的价钱很贵,酒店经理邀我到他办公司无限上网我推辞了,他帮了我那么多还送我两大盒我喜欢吃的乳酪,不想受人那么多恩惠。埃及是个好玩的国家,邮轮的行程安排得非常悠闲不会赶鸭子般匆忙,可是那个时候我真的很想回家,因为工作关系不能反抗客人的欺凌,很想回家看我的比比,让比比给我一个安慰,也很想回来大家这些变态人的行为,生气得更想把他们的照片公布于世blog衰他们,其他客人还搞笑说我是不是长得小小只,样子可爱可爱,所以才被欺负。现在我还是很愤怒的,气得我很想拨电给保险公司告知那家印度人拿到2份original报告及收条来索取两边意外保险及我公司提供免费的旅游保险来欺骗保险公司赚钱,可是我并没那样做但我心里暗爽是他们很崇拜那位从伦敦留学回来的埃及医生,最后被医生狮子开大口,随便用残旧的X光机照一照膝盖以及拿药就已经花去了300元美金,其中100元美金并没有拿到收条,这是他女儿的意思说不用收条,没想到却被狮子开大口;我带另一位食物中毒的客人到医院去打点滴及打针只不过用去马币200而已,也愿意为她提供一切资料做医药索赔的手续。

回来后,很多关心我的亲戚朋友问我的情况,我无法将一切委屈向每一位问候我的人一一道出,一回来就要开始忙着公司的事务,我直接将我做的报告post上部落格来,让大家看看这些客人有多过分,注意日期时间,我有两天多是因为这些客人导致我没有时间睡觉,第二天七早八早还要带团知道傍晚。唉,漂亮的埃及却令我有一个毕生难忘痛苦的经验。

由于关于到公司名誉,不能指名道姓在部落格里,客人姓名不是正确姓名。

Post Tour Report (PTR)
Tour : 10Day 7 Nights The Ancient Egypt
Airline used: Qatar Airways
TM’s name: Jane Chin
Submission date: 03Jan2010
Group size: 29 paxs

Grading: G-Good A-Average P-Poor


Date of briefing to customers: 20.12.2009
Since 20.12.2009 after I have called up all customer on their briefing, every day I have picked up at least 3 calls from Mdm Lee Xiao Moi x6paxs pertaining to water issue.

Before the departure, Tour Operator,Ms. Arene previously briefed me to remind customers to bring extra bottle of mineral water for their trip. And because of this water issue, Mdm Lee Xiao Moi called me up daily requesting our company to provide her family mineral water for their entire journey. I then feedback to tour operator and was told it is not possible. After I have told Mdm Lee that it was not possible for us to provide free mineral water for the entire journey, she requested me to call directly to our Egypt counterpart and request for free mineral water.

Their booking was handled by Ms. Sylvia. Sylvia has previously informed that this customer of her is very troublesome and in the end told her customer to boil water instead. (Note: Inside Nile Cruise, boiling of water is strictly not allowed. Also, water from Egypt is not safe from drinking too. Guide told me even brushing of teeth is best using mineral water.)

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Date: 23/12/09 – 11:55pm check-in at KLIA
There was a lot of group doing individual check in during that day. After I have done the group check-in and took their boarding passes, I quickly arranged seats for customers in order for them to be able to seat next to their family. When I met up with Mdm Lee Xiao Moi (6paxs), she hurried me to pass their boarding passes to her so that she and her family can proceed to the golden lounge for their meal. Hence, I pass their boarding passes to them first and then to the rest of the customers. Their seat number for KUL-DOH sector are: 33A, 33B, 33D, 33E, 33F and 33G and DOH-LXR are: 34A, 34B, 34C, 34D, 34E and 34F. Both sectors are front seating of the group seating.

In additions, Mr Balan (5paxs) told me that during his last 2 trips with our company, on both occasion he was given 2 rooms. 1 twin room and 1 triple room (Same for this trip). When he suddenly told me that he does not want 3 ladies sharing 1 toilet as he felt it would be a waste of time and inconvenience for them.

At that point of time I was very puzzled, as he paid full fare for his trip and previously did not make request for sharing or paid extra for additional single room upon booking or payment. As I am busy doing the check-in, I just told him that his room arrangement is same as previous, 1 twin and 1 triple room and after that did not have the time to explain to him.

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24.12.09-Day1
Flight:
QR625 KUL-DOH 333-Airbus A330-Seat 305
QR518 DOH-LXR 321-Airbus A321, Seat 305
Grade: G
Hotel: Luxor-Nile Ruby Cruise
Grade: A
Restaurant: Lunch & Dinner – Nile Ruby Cruise Restaurant
Grade: A
Coach: Luxor – Bus No. TS Bus LUX 634 – 49 seaters
Grade: G
Driver: Mr. Ahmad
Grade: A
Tour Guide: Mr. Sam (Samer)
Grade: G

After arriving at Luxor Airport, Mdm Lee Xiao Moi complained to me that their seats are lousy and would want me to arrange for them to be seated on exit row for their return flight. I told her that the possibility of me getting the seat is very slim as they are normally being blocked by Airlines for specific customer to seat. She said to me no matter what, their return flight better arrange for them properly, otherwise, upgrade them to Business Class regardless of the amount needed for top up.

During our conversation, Mdm Lee told me that their family in actually fact does not like to come to Egypt for holiday. They are here to accompany her husband, Mr Tam Kio Poon.

11:00am – 12:30pm: Karnak Temple

12:30pm – 1:45pm: Luxor Temple

2:00pm: Lunch in cruise
During our meal on the cruise, Mdm Lee kept complaining the cruise is bad and small as compared to her previous trip on Alaska Cruise. Next, she brought out a few boxes of BBQ pork (Bak Kwa), biscuits and other food stuff and gave it to the rest of the customers to consume. After that, she tries to influence other customers by keeps saying the product offered by my company is of low quality especially the cruise.

On every table, we are being served with 2 bottle of 1.5L of mineral water. That day after Mdm Lee had finished her 1 bottle and the remaining to be kept inside the room, she walked over to my table with the empty bottle and told me this: “You as a Tour Leader should give what customer need”, and then she just took her empty bottle and swap mine.

When I allocate the room number to customers, Mr Balan complained that he had paid full fare for it and does not want the triple sharing room as he does not wish 3 people sharing 1 toilet. I then further explained to Mr Balan that the full fare he paid for 5 paxs, their room pair are 1 twin and 1 triple room sharing. If he wishes for a single room, additional fee RM1699 will be incurred and all these request to be made in advance and not during the trip.

He argued that he does not take this type of room since he had paid full fare, should not have offered his triple sharing room. He comment that he does not mind paying more to get another room(he don't know got to pay extra RM1699 for additional single supplement, he think additional single supplement fare is not much.) or his daughter to share room with other guys, so long not 3 person sharing 1 toilet.

Due to super peak season, all the rooms are fully booked, hence, unable to help him to secure another room. As my single bed room is on a different level, I can’t share my room with her daughter, he then proceed to scold me and said: “ You as a travel agent, you should know how to do. If meeting time I always later for 1 hour, don’t blame us for being late, because you gave us 3 people sharing 1 room”.

According to the rooming list provided by Tour operator, I noticed that Mdm Lee has requested for 1 double bed and adjoining room. The guide, Mr Sam told me that on this cruise, they are only 3 rooms with double bed and adjoining room. On that day, there are 3 other groups and every group are given 1 room each. Hence, I allocate the room to Mdm Lee on the 2 floor. Their room numbers are: 215, 217 and 219. As for me, I am staying on the same floor with them (Room 222).

When the cruise start to sails, Mdm Lee walked over to me and complained that the cruise is very noisy, and why did I put them on the 2nd floor and the rest on 3rd and 4th floor respectively. Is it because the fare they paid for is lesser than the rest and thus put them on the lower floor? I then explained to her is that due to her request, I can only put them on the 2nd floor. She then scolds me and said: “I have never made any request for adjoining room, only request for double room. You don’t ever say I have made such a request. I may be old, and please do not bully me. If you wish to bully, don’t overdo it!”. As I am staying on the same floor, the noise made by the cruise is not very loud. I have also asked customer on different floor and was told they too experiences the same level of noise.

Mdm Lee brought a lot of thermal flask for her trip. Mr Sam had informed her that the restaurant on the 1st floor does not have hot water facilities, if she wants, she can obtain them from the bar on the 3rd floor. She then further complained she does not wish to climb the stairs to take hot water and the restaurant below, their service is very lousy as they do not give them hot water.

I encountered a lot of problems beside Mr Balan and Mdm Lee issue. During the rooming, a lot of couple and family told me that they have made request for double bed and adjoining room. However, my rooming list only stated that Ms Catherine (4paxs) and Mdm Lee have made special request, the rest did not.

Like for example, Ms Ong Lim Nge (4paxs) has requested front counter for Adjoining room and double bed, but the front counter told her upon arrival in Egypt, the Tour Manager will arrange for them, hence, no request is needed.

Ms Lim Zhen Li (2paxs) also make request for double bed.

Also, when we are having our 1st meal, Ms Catherine only then informed us that her daughter, Ms Sim Wai Gim is a vegetarian and take vegetables and fish product only.

After which, I tried to ask Mr Sam to assist me to exchange the room but was told that due to the super peak season, all the room have already been allocated with room number and are fully booked. It would not be possible for us to exchange the room.

After visiting Karnak Temple, Mdm Lee’s daughter, Ms Tam Chaw He told me that her friend, Ms Tham Sao Kian black Prada bag bought from Italy had been cut opened by the bus driver on the bus and try to steal her stuff. Luckily, nothing is lost as her bag contains food stuff, and only the fabric inside is being cut.

I then highlighted this issue to Mr Sam. He told me it is not possible as he had worked with the driver for 4 years. His bag also contains a lot of money and other customer had left their valuable on the bus before and never been stolen.

So the next day, Mdm Lee and her family told the whole bus that Ms Tham bag had been cut opened by the driver and tries to steal money from her. Ms Catherine also told me that her bag too was opened on the bus (Note: Ms Catherine and Mdm Lee are old friend).
From the commotion, the rest of the customer told me that they also left their valuables on the bus but none of them got stolen.

So the next following day, I went to Ms Tham’s room and took some photos of the bag as a proof of evidence. I noticed that the small compartment of her bag contain a lot of heavy items, she also told me that time she put a lot of heavy stuff to her Prada bag.I believed that her bag was torn due to the items is too heavy.In order for Ms Tham to make an insurance claim, I request Mr Sam to make a police report or run a company stating that Ms Tham’s bag was damaged during her journey. But Ms Tham insists that the driver tries to steal her stuff, thus the bag was damaged. Mr Sam refused to do that as there is no evidence stating that the driver had stolen her stuff, otherwise the driver will be force to stop working for investigation. The only thing he can do is to write to the company stating that her bag was damaged during the journey so that she can file an insurance claim or reimburse money to her for the damaged bag.

However, Ms Tham refused his suggestion. She claimed that her Prada bag is very expensive and bought it from Italy. She does not want his money, and all she wants is a police report stating the driver stole her stuff (Attached company letter by Temu Tour).

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25.12.09-Day2
Hotel: Luxor-Nile Ruby Cruise
Grade: A
Restaurant: Lunch & Dinner – Nile Ruby Cruise Restaurant
Grade: A
Coach: Luxor – Bus No. TS Bus LUX 634 – 49 seaters
Grade: G
Driver: Mr. Ahmad
Grade: A
Tour Guide: Mr. Sam (Samer)
Grade: G
Shopping stop: Albaster Factory

6:30am: Morning Call

7:00am-7:50am: BBF

8:40am-10:50am: Valley of King
(No camera is allowed to be brought in. Due to Mdm Lee and her family keep complaining about the driver for stealing, I personally stayed behind to look after customer belongings. She further requested to look after the damaged bag (Note: the bag is very heavy), as she afraid that the driver might put laxative in her food stuff. Hence, she passes the bag to me to look after.

10:50am-11:30am: Albastar factory
Mrs. Balan accidentally sprained her kneecap last night while applying lotion and started to feel pain at the factory.

11:45am-12:40pm: Hateshpsut temple
Ms. Tam Chaw He & Mr. Lin Kok Sheng (Mdm Lee‘s family) late 15mins for boarding.

12:45pm 2 colossi of Memnon
Due to Ms. Tan Chaw He & Mr. Lin Kok Sheng arriving late for boarding, the cruise basically was just about to start sailing. Hence, we can only allow the customer to take picture of the 2 colossi of Memnon from inside the bus. If we allow customer to step out of the bus to view and take picture, we will never make it on time to board the cruise.

Due to this reason, Mdm Lee and her family started to make noise saying our company cheated them for not allowing them to visit the 2 colossi of Memmon. They felt very disappointed and keep using this to complain and affect other customer telling them our company cheated them.

1:00pm: Lunch + sailing

2:30pm: Meeting in the Bar about next day activity and optional tour to Nubian Village on 27Dec09.

4:00pm: High Tea at sundesk.

7:00pm: Dinner
That night suppose to arrange Mrs Balan to see doctor, but due to the medical facilities at the country side is very run down, Mr Sam arrange for a doctor to go onboard of the cruise on 26/12/09 for check up after we reach Aswan at night.

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26.12.09-Day3
Hotel: Edfu & Komombo-Nile Ruby Cruise
Grade: A
Restaurant: Lunch & Dinner (serve Oriental food) – Nile Ruby Cruise Restaurant
Grade: G
Coach: horse carriage to Edfu temple
Grade: P
Descriptions: Customer complained that the stableman stopped halfway asking for tips.
Tour Guide: Mr. Sam (Samer)
Grade: G

6:00am: Morning call

6:30am-7:20am: BBF

7:30am-7:50am: horse carriage

8:00am-10:00am: Edfu temple

10:30am: Sail to Komombo

1:00pm: Lunch

3:30pm: Tea Time

4:00pm-5:50pm: Komombo Temple

7:00pm: Dinner

9:00pm: Egyptian theme dinner
*Nobody attended the Egyptian party due everyone got to wake up by 2.30am

10:00pm: Arrived Aswan

10:00pm: Doctor onboard on cruise and suggest Mrs Balan to go down to his clinic for X-ray.

11:00pm: Mr. Balan & Ms. Gumuta(their daughter) and me accompany Mrs Balan to the clinic, but halfway to his clinic, the doctor‘s car had one of his tyre burst . Hence, we have to wait for more than ½ hour for fixing before we can continue.
11:29pm: X-Ray taken. 11:59pm-1:30am: Meet up with the doctor and obtained 2 of the same reports plus receipt, 1 claiming Mrs Balan’s PA, and the next claim Group Travel Insurance, Consultation fee of USD200 (Attached Doctor report and receipt). On the way back, the doctor help them to purchase medicine at the pharmacy and Ms Gumuta told doctor not necessary to obtain receipt. Starting at first, the doctor told them that they do not need to pay for the medicine but they insist on paying. Hence, in the end, the doctor quoted them USD100 but without receipt.

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27.12.09-Day4
Hotel: Aswan-Nile Ruby Cruise
Grade: A
Restaurant: Lunch & Dinner – Nile Ruby Cruise Restaurant
Grade: A
Coach: Aswan – Bus No. TS Bus BZ1600 – 49 seaters
Grade: G
Driver: Mr. Nagy
Grade: A
Tour Guide: Mr. Sam (Samer)
Grade: G

2:30am: Morning Call
*Note: Mr and Mrs. Balan & Ms. Gumuta and Mdm Lee whole family didn’t join Abu Simble tour.

2:30am-3:10am: Tea & coffee in the bar

3:15am: Depart to Abu Simble + meal box

1:00pm: Lunch

2:30pm: Felucca Sailing around Elephantine Island and Botanical Island + Optional to Nubian Village.
*Mdm Lee whole family and Mr and Mrs. Balan and Mr. Brasath Balan(their son) didn’t join.

7:30pm: Dinner
Mdm Lee obtained a lot of soap and shampoo from housekeeping in order for them to wash their clothing. But when she further tries to take more, housekeeping refused and Mdm Lee complained their service is lousy for not giving her soap and shampoo for their clothing. Hence, I pass my soap and shampoo for her to use.

9:30pm: Pay bills at the receptionist counter.
Mdm Lee starts to ask me room number for the other customer. She then went to their room complaining us that we arrange early morning for them to check out, and can only use the public toilet on the cruise when they came back in the evening time. Shower is also not allowed as they will be onboard on the train that night and check in at Cairo hotel in the afternoon. Hence, they can only able to shower at night. She then told us not to check out early in the morning and wait till they finish their sightseeing, come back shower then check out.

She even lectured me not to damage or loses their luggage when moving them as her luggage is not those RM700 – 800 luggages. It is RM8k luggage, and will hold me responsible should anything happens.

10:00pm: I haven’t had a wink the previous night. From 10pm onward, Mom Lee, Ms Them and Ms Catherine consecutively call and knock on my door complaining to me about luggage issue, shower issue, itinerary and Ms Tham’s Prada bag got cut issue.

I have complains from other customer saying that Mdm Lee keep pestering them, complaining about the whole itinerary and also not giving them to step out of the bus to take picture. Customer further feedbacks that they are very excited during the journey. But when Mdm Lee constantly complained to them, it actually affects their mood. As Ms Catherine was one of those that was affected by her, she also keep calling to me room and complained about the arrangement of the itinerary.

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28.12.09-Day5
Hotel: Sleeping Train to Cairo
Grade: P
Restaurant: BBF – Nile Ruby Cruise Restaurant Grade: A
Lunch – El dokka (Grade: G)
Dinner – nitetrain (P)
Coach: Aswan – Bus No. TS Bus GZ1342 – 49 seaters
Grade: G
Driver: Mr. Ahmad
Grade: A
Tour Guide: Mr. Sam (Samer)
Grade: G
Shopping stop: Alfayed Perfume Factory

8am: Check-out
Mdm Lee and family refused to return room key and insist of staying till 9.45am before returning the key, as they said departure time is 10:00am.

Mdm Lee then further told Ms. Ong Lim Nge that their previous trip to Taiwan, they purposely late for boarding and alighting just to play the guide and leader. Even then nobody dare to lecture them.

9:00am - 9:45am BBF

10:10am - 11:00am Depart to high dam

11:32am - 12:00pm Unfinished obelisk
Mr Sam made a call to Cairo Pyramids Park Resort and re-arrange customer room request. He also made a special arrangement for Mr Balan and family to stay in the biggest superior room (Room 469 and 467).

1:00pm Lunch
Since her injury, it is the first time that Mrs Balan steps out of the cruise. She managed to follow us to visit the Unfinished Obelik and took the speedboat to the restaurant for our meal. Walking up to the restaurant is not a big problem for Mrs Balan, even though her pace was slow and most of the restaurants are situated on the top floor. Mr Balan and his 2 daughters often left her alone at the back slowly walk. Hence, most of the time, me and her son got to help Mrs Balan to walk.

1:45pm Ms Koo Yoke Mui down with food poisioning, Ms Ang Lai Nyuk and me send her to the hospital and was giving a drip.
3:30pm-4:00pm waited the group at the perfume factory after visit to the hospital.

4:00pm-5:35pm The group arrived at the Albaster Factory. After the introduction and massage session, Mdm Lee and her family call out to the group and head to the next door instead to buy the aromatherapy oil as they are offering 50% off. The family told the group saying Mr Sam and our company team up together and cheat customer money by charging them high prices. Luckily, none of the customer listens to them.

*Report by Mr. Sam during the time when I left my group to accompany Ms Koo Yike Moi to the hospital
2:00pm-3:30pm Philae temple.
*Mdm Lee stayed on the bus.

5:40pm-7:00pm Head back to the Ruby Cruise to use the public toilet facilities.

7:00pm Head to the Train station.

8:30pm Me and Mr Sam bought mineral waters for the group and gave 1 each (600ml) to every cabin. Mr Sam got angry when Mdm Lee asks for more.

While I was recording a video on the condition of the train, I happened to witness Mdm Lee along with a few of her family member scolding Mr Sam (Refer to video 28122009211). This is one of the few confrontations that we are facing every day. According to Mr Sam, he told them that the train ticket is of a high price when the cabin does not justify the price. He later told me that he purposely did it just to make them angry because he is quite angry with them due to the fact that they are constantly unhappy with whatever arrangement we have done for them.

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29.12.09 - Day6
Hotel: Pyramids Park Resort, Cairo
Grade: G
Restaurant: BBF – Overnite Train
Grade: P
Lunch – Sahara Oasis
Grade: G
Dinner – EL Saayad Seafood
Grade: G
Coach: Cairo – TS Bus GZ-1892 – 49 seaters
Grade: G
Driver: Mr. Mohamad
Grade: G
Tour Guide: Mr. Sam (Samer)
Grade: G
Shopping stop: Papyrus Institute

7:38am Mr. Norbahli approach me and told me Mdm Lee went into his cabin again and complain our company providing them with such a lousy night train to them.

9:00am Breakfast at train

10:30am Reach Cairo

11:12am Depart to Pyramids and the Sphinx

11:50am-12:00pm Outsides view of Memphis
According to the schedule,customer only has an outside view of Memphis and are not paid for entrance. Mdm Lee and her family quickly take this chance and complain our company's itinerary cheating them. Ms Catherine follow suit and questioned us why is the main reason that they are not allowed to enter. Hence, I took out my itinerary and show it to her that they are only viewing the Memphis from outside. She hit back at me and said: “ Don’t show me your itinerary to prove I’m wrong”, because she felt it doesn’t make sense for them just to view it from outside.

12:00pm-1:00pm Visited Sakkara.
*Mr. Balan x5 stayed in bus

1:00pm-2:15pm Lunch

2:45pm-4:00pm Pyramid Giza + Camel ride
*Mdm Lee Xiao Seow Moi stayed in bus
*Mr. Balan x3 stayed in bus

4:30pm-4:45pm Sphinx

5:00pm-5:45pm Papyrus Institute
Mdm Lee’s daughter, Ms Tam Chaw Ming threatens -Ms. Tam Chaw Ming and said: “If you do not wish your company name to gone down the drain, you better arrange our room nicely. We do not wish to have corner lot or right at the back, otherwise, be prepare to receive my complaint letter”.

5:30pm Mdm Lee and her family waited impatiently on the bus and told me to get out of the bus and get the rest to board the bus. She said it is my responsibility to get them back and shouldn’t let them wait too long. I then head back to Papyrus Institute and check if the rest are still viewing the paintings. Actually, the rest of the group had already made their purchase but purposely stayed there and not board the bus. They told me they did it because Mdm Lee and her family often last to board and last to alight. So, they gang up to teach her a lesson.

7:00pm Dinner

7:40pm-9pm Ms Catherine making a fuss that the timing for their Egyptian Museum tour on the last day is insufficient. She requires more time for viewing and requests us to cancel the itinerary to Citiadel, Mohamed Ali Mosque. We rejected her request and to stop her from complaining, we shifted the visit to Khan Khalili Bazzar from the last day to today.

9:00pm Check-in hotel
Upon arrival at the hotel, both Mr Balan and Mdm Lee pester me to give them their previous request of room arrangement.
*I have arranged 1 twin, 2 double for Mdm Lee and her family. Their room numbers are: Room 165, 166 and 167. She rejected the arrangement, stating that she does not wish to sleep with her husband, nor her daughter, Ms Tam to be sharing with her friend, Ms Tham on a big bed (Claiming her daughter not a lesbian). Luckily, Ms Tey Sia Nee (2pax) agreed to swap their twin bed with them. However, after swapping Mdm Lee came back to me and requests the double room back from Ms Tey.

As for Mr. Balan, I have made special arrangement for them. Their room numbers are Room 467 and 469 (Biggest superior room). Due to the hotel is of a landscape hotel, customer would need to walk a distance before they can get access to their room. As Mr Sam unsure the distance of their room, hence, I told them to check in to their room and I would later visit them. If they are unhappy with their room, I will try to find another better location for them.
(Hotel do provides transport and wheel chair services for those that are handicapped or walking disabilities.)

10:00pm-2am After I have done my check-in, I straight went to individual room and check on the customer. The hotel got 2 levels only, and due to ground floor is on renovation, all my customers are situated on the 1st floor.

When I check on Mr Balan, he scolded me and said Mr Sam did not do a good job and allows them to stay on the 1st floor. On top of that, the location of the room to the hotel lobby is very far. Mr Balan then went on and scolds Mrs Balan till she cries.

I explained to him that due to the design of this hotel, all of our hotel rooms are on the 1st floor and are also equally far. However, there are transport services provided to them. In fact, Mrs Balan has the ability to climb the stair, as restaurants mostly situated on the upper floor and she can also get up and down the bus.

Mr Balan then went on and blames us again for giving them the triple sharing room, causing them to wake up at least 1 hour early for shower, thus lack of sleep. He also refuses to accept that the room we giving them is the biggest and the next room just require a few walking steps.

As Mr Balan is not satisfied with the room arrangement, I asked Mr Balan why not he follows me to the lobby and request from the receptionist directly. However, he refused to follow. When I arrived at the lobby around 11pm, I got to know the hotel night manager, Mr Abdel Fatah Khaled. With his help, he managed to get 2 side by side rooms on the ground floor closest to the hotel lobby. After which, he took me along with him to inspect the room.

Basically, it took Mr Abdel quite some time to find the room as all the hotel rooms are fully book. When I informed Mr Balan on my finding and ask him to standby so that we can change rooms for them. He told me that he no longer require the rooms or the wheelchair. However, Mr Abdel still helps me and pushes the wheelchair to their room. He then further informed Mrs Balan that wheelchair is made available to her anytime she wishes to use them or call for transport service, therefore, staying on the 1st floor shouldn’t be any problem for her. To my surprise, she did not scold us and keep thanking the night manager.

In order to help Mr Balan to get his room and wheelchair, I had to entertain the night manager have a drinks till 2am in the morning. During that period, I didn’t even have the chance to take my shower and I have to wake up at 5am the next day.

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30.12.09-Day7
Hotel: Pyramids Park Resort, Cairo
Grade: G
Restaurant: BBF – Pyramids Park Resort
Grade: A
Lunch – ATNII IEOS AOHNEOE
Grade: G
Dinner – 圆山饭店
Grade: P
Coach: Alexandria – TS Bus GZ-1892 – 49 seaters
Grade: G
Driver: Mr. Mohamad
Grade: G
Tour Guide: Mr. Sam (Samer)
Grade: G

*Mdm Lee Xiao Moi whole family & Mr. Palan x3 didn’t join for whole day Alexandra tour.Frankly,without them, tour went off smoothly.

5:30am : Morning call

6:00am: BBF

6:30am : Depart to Alexandria

10:15am-11:15am: KataKombs

11:20am-12:00pm: Pompey’s Pillar

12:00-12:14am: Qeit Bey outside view

1:00pm-1:50pm: Lunch

2:00pm-3:20pm : Alexandria library

3:50pm-4:15pm : Montazah Gardens

4:15pm: Back to Cairo

8:00pm: Dinner

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31.12.09-Day8
Flight:
QR515 CAI-DOH Boeing B777-200LR-Seat259
QR624 DOH-KUL 332-Airbus A330-Seat200
Grade: G
Hotel: Pyramids Park Resort, Cairo
Grade: G
Restaurant: BBF – Pyramids Park Resort
Grade: A
Lunch – Hard Rock Cairo
Grade: G
Coach: Alexandria – TS Bus GZ-1892 – 49 seaters
Grade: G
Driver: Mr. Mohamad
Grade: G
Tour Guide: Mr. Sam (Samer)
Grade: G

6:30am : Morning call

7:00am : Check-out
Again Mdm Lee and her Family refuse to hand over the hotel back till 8am when we are about to leave.

8:00am : Depart

8:35am-11:00am: Egyptian Museum
*Mr&Mrs Balan stayed in Bus.

11:30am-12:40pm Lunch

1:00pm-2:00pm Citadel, Mohamed Ali Mosque
Mdm Lee and family late for boarding, hence, I went out to look for them. When I managed to locate them, I noticed that when they are about to purchase some fake papyrus, a sudden big group of hawkers rush toward them trying to get them to buy some more. Ms Tham quarreled with them and almost had a fight with one of the hawkers as they came too near to them, hence, she pushes him off.

2:40pm Reach Airport
Once we arrived at the airport, I quickly check in and made seating arrangement for the group. Mr Balan approaches me, threatened and warned me that I must provide wheelchair for his wife. So when his son brought Mrs Balan to the counter, I then make a request for wheelchair service stating that Mrs Palan is seriously injured.

Along the way, only I and his son accompany Mrs Balan. I only handle other customer check in stuff till I assist Mrs Balan through the boarding gate also when doing transit flight(Mr Balan nowhere to be seen).


Mdm Lee also constantly bug me for exit row seating (seat normally reserved for specific customer), hence, I have no choice but to bring her to the check in counter so that the staff can confirmed that the exit row is taken up. Later, she makes noise again requesting to upgrade their seats to business class. However, business class seating is also fully booked. She stops making noise only when I bring her back to the check in counter to verify.

During the sector DOH-KUL, Mdm Lee complained Air Stewardess for not giving her blanket.
For the return flight back to KUL, I allocate Mdm Lee and her family on seat number:
CAI-DOH: 35D, 35E, 35F, 34D, 34E and 34F
DOH-KUL: 22D, 22E, 22F, 22G, 25A and 25B

I understand that Mdm Lee sure to be displeased with her seating arrangement. But to ensure fairness to the rest of the customer, I assigned the front row seating to other customer as they have previously been allocated with front row seating for their departure flight.

*I have managed to obtain a few customer contact number. Should any clarification is needed, you may contact them at the following number.……