Submission date: 03Jan2010
Group size: 29 paxs
Grading: G-Good A-Average P-Poor
Date of briefing to customers： 20.12.2009
Since 20.12.2009 after I have called up all customer on their briefing, every day I have picked up at least 3 calls from Mdm Lee Xiao Moi x6paxs pertaining to water issue.
Before the departure, Tour Operator,Ms. Arene previously briefed me to remind customers to bring extra bottle of mineral water for their trip. And because of this water issue, Mdm Lee Xiao Moi called me up daily requesting our company to provide her family mineral water for their entire journey. I then feedback to tour operator and was told it is not possible. After I have told Mdm Lee that it was not possible for us to provide free mineral water for the entire journey, she requested me to call directly to our Egypt counterpart and request for free mineral water.
Their booking was handled by Ms. Sylvia. Sylvia has previously informed that this customer of her is very troublesome and in the end told her customer to boil water instead. (Note: Inside Nile Cruise, boiling of water is strictly not allowed. Also, water from Egypt is not safe from drinking too. Guide told me even brushing of teeth is best using mineral water.)
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Date: 23/12/09 – 11:55pm check-in at KLIA
There was a lot of group doing individual check in during that day. After I have done the group check-in and took their boarding passes, I quickly arranged seats for customers in order for them to be able to seat next to their family. When I met up with Mdm Lee Xiao Moi (6paxs), she hurried me to pass their boarding passes to her so that she and her family can proceed to the golden lounge for their meal. Hence, I pass their boarding passes to them first and then to the rest of the customers. Their seat number for KUL-DOH sector are: 33A, 33B, 33D, 33E, 33F and 33G and DOH-LXR are: 34A, 34B, 34C, 34D, 34E and 34F. Both sectors are front seating of the group seating.
In additions, Mr Balan (5paxs) told me that during his last 2 trips with our company, on both occasion he was given 2 rooms. 1 twin room and 1 triple room (Same for this trip). When he suddenly told me that he does not want 3 ladies sharing 1 toilet as he felt it would be a waste of time and inconvenience for them.
At that point of time I was very puzzled, as he paid full fare for his trip and previously did not make request for sharing or paid extra for additional single room upon booking or payment. As I am busy doing the check-in, I just told him that his room arrangement is same as previous, 1 twin and 1 triple room and after that did not have the time to explain to him.
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24.12.09-Day1
Flight:
QR625 KUL-DOH 333-Airbus A330-Seat 305
QR518 DOH-LXR 321-Airbus A321, Seat 305
Grade: G
Hotel: Luxor-Nile Ruby Cruise
Grade: A
Restaurant: Lunch & Dinner – Nile Ruby Cruise Restaurant
Grade: A
Coach: Luxor – Bus No. TS Bus LUX 634 – 49 seaters
Grade: G
Driver: Mr. Ahmad
Grade: A
Tour Guide: Mr. Sam (Samer)
Grade: G
After arriving at Luxor Airport, Mdm Lee Xiao Moi complained to me that their seats are lousy and would want me to arrange for them to be seated on exit row for their return flight. I told her that the possibility of me getting the seat is very slim as they are normally being blocked by Airlines for specific customer to seat. She said to me no matter what, their return flight better arrange for them properly, otherwise, upgrade them to Business Class regardless of the amount needed for top up.
During our conversation, Mdm Lee told me that their family in actually fact does not like to come to Egypt for holiday. They are here to accompany her husband, Mr Tam Kio Poon.
11:00am – 12:30pm: Karnak Temple
12:30pm – 1:45pm: Luxor Temple
2:00pm: Lunch in cruise
During our meal on the cruise, Mdm Lee kept complaining the cruise is bad and small as compared to her previous trip on Alaska Cruise. Next, she brought out a few boxes of BBQ pork (Bak Kwa), biscuits and other food stuff and gave it to the rest of the customers to consume. After that, she tries to influence other customers by keeps saying the product offered by my company is of low quality especially the cruise.
On every table, we are being served with 2 bottle of 1.5L of mineral water. That day after Mdm Lee had finished her 1 bottle and the remaining to be kept inside the room, she walked over to my table with the empty bottle and told me this: “You as a Tour Leader should give what customer need”, and then she just took her empty bottle and swap mine.
When I allocate the room number to customers, Mr Balan complained that he had paid full fare for it and does not want the triple sharing room as he does not wish 3 people sharing 1 toilet. I then further explained to Mr Balan that the full fare he paid for 5 paxs, their room pair are 1 twin and 1 triple room sharing. If he wishes for a single room, additional fee RM1699 will be incurred and all these request to be made in advance and not during the trip.
He argued that he does not take this type of room since he had paid full fare, should not have offered his triple sharing room. He comment that he does not mind paying more to get another room(he don't know got to pay extra RM1699 for additional single supplement, he think additional single supplement fare is not much.) or his daughter to share room with other guys, so long not 3 person sharing 1 toilet.
Due to super peak season, all the rooms are fully booked, hence, unable to help him to secure another room. As my single bed room is on a different level, I can’t share my room with her daughter, he then proceed to scold me and said: “ You as a travel agent, you should know how to do. If meeting time I always later for 1 hour, don’t blame us for being late, because you gave us 3 people sharing 1 room”.
According to the rooming list provided by Tour operator, I noticed that Mdm Lee has requested for 1 double bed and adjoining room. The guide, Mr Sam told me that on this cruise, they are only 3 rooms with double bed and adjoining room. On that day, there are 3 other groups and every group are given 1 room each. Hence, I allocate the room to Mdm Lee on the 2 floor. Their room numbers are: 215, 217 and 219. As for me, I am staying on the same floor with them (Room 222).
When the cruise start to sails, Mdm Lee walked over to me and complained that the cruise is very noisy, and why did I put them on the 2nd floor and the rest on 3rd and 4th floor respectively. Is it because the fare they paid for is lesser than the rest and thus put them on the lower floor? I then explained to her is that due to her request, I can only put them on the 2nd floor. She then scolds me and said: “I have never made any request for adjoining room, only request for double room. You don’t ever say I have made such a request. I may be old, and please do not bully me. If you wish to bully, don’t overdo it!”. As I am staying on the same floor, the noise made by the cruise is not very loud. I have also asked customer on different floor and was told they too experiences the same level of noise.
Mdm Lee brought a lot of thermal flask for her trip. Mr Sam had informed her that the restaurant on the 1st floor does not have hot water facilities, if she wants, she can obtain them from the bar on the 3rd floor. She then further complained she does not wish to climb the stairs to take hot water and the restaurant below, their service is very lousy as they do not give them hot water.
I encountered a lot of problems beside Mr Balan and Mdm Lee issue. During the rooming, a lot of couple and family told me that they have made request for double bed and adjoining room. However, my rooming list only stated that Ms Catherine (4paxs) and Mdm Lee have made special request, the rest did not.
Like for example, Ms Ong Lim Nge (4paxs) has requested front counter for Adjoining room and double bed, but the front counter told her upon arrival in Egypt, the Tour Manager will arrange for them, hence, no request is needed.
Ms Lim Zhen Li (2paxs) also make request for double bed.
Also, when we are having our 1st meal, Ms Catherine only then informed us that her daughter, Ms Sim Wai Gim is a vegetarian and take vegetables and fish product only.
After which, I tried to ask Mr Sam to assist me to exchange the room but was told that due to the super peak season, all the room have already been allocated with room number and are fully booked. It would not be possible for us to exchange the room.
After visiting Karnak Temple, Mdm Lee’s daughter, Ms Tam Chaw He told me that her friend, Ms Tham Sao Kian black Prada bag bought from Italy had been cut opened by the bus driver on the bus and try to steal her stuff. Luckily, nothing is lost as her bag contains food stuff, and only the fabric inside is being cut.
I then highlighted this issue to Mr Sam. He told me it is not possible as he had worked with the driver for 4 years. His bag also contains a lot of money and other customer had left their valuable on the bus before and never been stolen.
So the next day, Mdm Lee and her family told the whole bus that Ms Tham bag had been cut opened by the driver and tries to steal money from her. Ms Catherine also told me that her bag too was opened on the bus (Note: Ms Catherine and Mdm Lee are old friend).
From the commotion, the rest of the customer told me that they also left their valuables on the bus but none of them got stolen.
So the next following day, I went to Ms Tham’s room and took some photos of the bag as a proof of evidence. I noticed that the small compartment of her bag contain a lot of heavy items, she also told me that time she put a lot of heavy stuff to her Prada bag.I believed that her bag was torn due to the items is too heavy.
In order for Ms Tham to make an insurance claim, I request Mr Sam to make a police report or run a company stating that Ms Tham’s bag was damaged during her journey. But Ms Tham insists that the driver tries to steal her stuff, thus the bag was damaged. Mr Sam refused to do that as there is no evidence stating that the driver had stolen her stuff, otherwise the driver will be force to stop working for investigation. The only thing he can do is to write to the company stating that her bag was damaged during the journey so that she can file an insurance claim or reimburse money to her for the damaged bag.
However, Ms Tham refused his suggestion. She claimed that her Prada bag is very expensive and bought it from Italy. She does not want his money, and all she wants is a police report stating the driver stole her stuff (Attached company letter by Temu Tour).
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25.12.09-Day2
Hotel: Luxor-Nile Ruby Cruise
Grade: A
Restaurant: Lunch & Dinner – Nile Ruby Cruise Restaurant
Grade: A
Coach: Luxor – Bus No. TS Bus LUX 634 – 49 seaters
Grade: G
Driver: Mr. Ahmad
Grade: A
Tour Guide: Mr. Sam (Samer)
Grade: G
Shopping stop: Albaster Factory
6:30am: Morning Call
7:00am-7:50am: BBF
8:40am-10:50am: Valley of King
(No camera is allowed to be brought in. Due to Mdm Lee and her family keep complaining about the driver for stealing, I personally stayed behind to look after customer belongings. She further requested to look after the damaged bag (Note: the bag is very heavy), as she afraid that the driver might put laxative in her food stuff. Hence, she passes the bag to me to look after.
10:50am-11:30am: Albastar factory
Mrs. Balan accidentally sprained her kneecap last night while applying lotion and started to feel pain at the factory.
11:45am-12:40pm: Hateshpsut temple
Ms. Tam Chaw He & Mr. Lin Kok Sheng (Mdm Lee‘s family) late 15mins for boarding.
12:45pm 2 colossi of Memnon
Due to Ms. Tan Chaw He & Mr. Lin Kok Sheng arriving late for boarding, the cruise basically was just about to start sailing. Hence, we can only allow the customer to take picture of the 2 colossi of Memnon from inside the bus. If we allow customer to step out of the bus to view and take picture, we will never make it on time to board the cruise.
Due to this reason, Mdm Lee and her family started to make noise saying our company cheated them for not allowing them to visit the 2 colossi of Memmon. They felt very disappointed and keep using this to complain and affect other customer telling them our company cheated them.
1:00pm: Lunch + sailing
2:30pm: Meeting in the Bar about next day activity and optional tour to Nubian Village on 27Dec09.
4:00pm: High Tea at sundesk.
7:00pm: Dinner
That night suppose to arrange Mrs Balan to see doctor, but due to the medical facilities at the country side is very run down, Mr Sam arrange for a doctor to go onboard of the cruise on 26/12/09 for check up after we reach Aswan at night.
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26.12.09-Day3
Hotel: Edfu & Komombo-Nile Ruby Cruise
Grade: A
Restaurant: Lunch & Dinner (serve Oriental food) – Nile Ruby Cruise Restaurant
Grade: G
Coach: horse carriage to Edfu temple
Grade: P
Descriptions: Customer complained that the stableman stopped halfway asking for tips.
Tour Guide: Mr. Sam (Samer)
Grade: G
6:00am: Morning call
6:30am-7:20am: BBF
7:30am-7:50am: horse carriage
8:00am-10:00am: Edfu temple
10:30am: Sail to Komombo
1:00pm: Lunch
3:30pm: Tea Time
4:00pm-5:50pm: Komombo Temple
7:00pm: Dinner
9:00pm: Egyptian theme dinner
*Nobody attended the Egyptian party due everyone got to wake up by 2.30am
10:00pm: Arrived Aswan
10:00pm: Doctor onboard on cruise and suggest Mrs Balan to go down to his clinic for X-ray.
11:00pm: Mr. Balan & Ms. Gumuta(their daughter) and me accompany Mrs Balan to the clinic, but halfway to his clinic, the doctor‘s car had one of his tyre burst . Hence, we have to wait for more than ½ hour for fixing before we can continue.
11:29pm: X-Ray taken.
11:59pm-1:30am: Meet up with the doctor and obtained 2 of the same reports plus receipt, 1 claiming Mrs Balan’s PA, and the next claim Group Travel Insurance, Consultation fee of USD200 (Attached Doctor report and receipt). On the way back, the doctor help them to purchase medicine at the pharmacy and Ms Gumuta told doctor not necessary to obtain receipt. Starting at first, the doctor told them that they do not need to pay for the medicine but they insist on paying. Hence, in the end, the doctor quoted them USD100 but without receipt.
2:30pm: Felucca Sailing around Elephantine Island and Botanical Island + Optional to Nubian Village.
*Mdm Lee whole family and Mr and Mrs. Balan and Mr. Brasath Balan(their son) didn’t join.
9:30pm: Pay bills at the receptionist counter.
Mdm Lee starts to ask me room number for the other customer. She then went to their room complaining us that we arrange early morning for them to check out, and can only use the public toilet on the cruise when they came back in the evening time. Shower is also not allowed as they will be onboard on the train that night and check in at Cairo hotel in the afternoon. Hence, they can only able to shower at night. She then told us not to check out early in the morning and wait till they finish their sightseeing, come back shower then check out.
She even lectured me not to damage or loses their luggage when moving them as her luggage is not those RM700 – 800 luggages. It is RM8k luggage, and will hold me responsible should anything happens.
10:00pm: I haven’t had a wink the previous night. From 10pm onward, Mom Lee, Ms Them and Ms Catherine consecutively call and knock on my door complaining to me about luggage issue, shower issue, itinerary and Ms Tham’s Prada bag got cut issue.
I have complains from other customer saying that Mdm Lee keep pestering them, complaining about the whole itinerary and also not giving them to step out of the bus to take picture. Customer further feedbacks that they are very excited during the journey. But when Mdm Lee constantly complained to them, it actually affects their mood. As Ms Catherine was one of those that was affected by her, she also keep calling to me room and complained about the arrangement of the itinerary.
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Mdm Lee then further told Ms. Ong Lim Nge that their previous trip to Taiwan, they purposely late for boarding and alighting just to play the guide and leader. Even then nobody dare to lecture them.
1:45pm Ms Koo Yoke Mui down with food poisioning, Ms Ang Lai Nyuk and me send her to the hospital and was giving a drip.
3:30pm-4:00pm waited the group at the perfume factory after visit to the hospital.
感谢妈妈带我来到这一个美丽的世界，让我感受到这世界的人情温暖，也让我面对到许多波折、阻碍和失败，让我跌倒了再爬起来再面对，虽然很多时候都很不顺利，可是在这些经历上给我成长不少学习不少。
星期二早上来到公司，打开电邮就收到这个惊喜～
得到这个奖的确在摄影上给了我很大的推动力。时常总是喜欢把一切事物记录在镜头内，拍到好的照片就会有一丝丝的开心，摄影曾经是我的梦想，可是现实及梦想真的距离太远了，几乎是看不到靠岸，很多东西自己是不在自己控制范围之下，所以不得不叫我放弃……
近半年来，我很努力寻找再把我血小板提高的秘方，很努力做运动，也尝试一些食物看看是否对提高血小板有效，也在这几个星期，一口气做了几个健检及注射疫苗，准备一切进行我的计划。
在这些日子里，我很勤劳做运动，除了因为减肥，也是为了要把身体练好，有个健康体魄准备给肚里的宝宝有个舒服的“温床”，也觉得如果练好强壮的身体在血小板滑落的侵袭下，有强壮身体的话就能让我更加坚强。
除了医生在半年前给我吃的叶酸来调理我的红血球及准备怀孕前对宝宝很重要的叶酸，我也尽我所能吃了很多有关补充血液的营养食物。
也很努力自己亲手弄新鲜的养生蔬果汁，尽量选用补血凉脾的水果为主。
这是非常昂贵的保健产品，这是一位孩子患血癌的朋友介绍给我的，她告诉我孩子持续喝着这
饮用《千禧泉》一个星期还有让自己每天有足够的休息后，我就到验血中心测试我的血小板到底有没有提升。谁知验血中心延迟把血液化验，我担心血液延迟几天化验报告会有相差，先前也请了年假要拿着这张报告去见私人妇产科还有顺道检查子宫颈。等待了好几天才取得报告，幸好报告出的当天刚好是见私人妇产科医生的那一天，不然我就白白浪费年假了。可惜因为血液耽搁了好几天，一部份Full Blood Count里的一些血液化验不到了。
去见Dr. Ivan的前一天，我依照政府医院给我的预约，到医院抽了血，准备星期四复诊的报告。为什么我知道政府医院会帮我抽血化验，而我也要去私人验血中心再做化验呢？因为我担心政府医院又遗失我的血液报告，我做好准备休息好好喝了一个星期的《千禧泉》，如果万一报告遗失，我的测试就白费了，所以我宁愿花一点钱先到私人验血中心先做检验。这两次的抽血，私人和政府都一样，由于我的血管细小，看见好像有血可是针插进去却没有血液被吸出来，在私人验血中心好不容易才抽到少许血液，在政府的也一样，当天那位帮我抽血的医务人员因为我根本没有血流进针筒，就把针越插越深最后才把血抽出来，当他把针拉出来时简直痛得要命！我还忍不住叫了一声痛！专业的抽血医务人员告诉我，我的血真的很难抽咧～～
来到了8月12日星期四政府医院血液病的复诊，也在那里呆呆等了3个多小时，还好利用手机上网给我打发许多时间，我也闲着无聊在同一楼走走看看，走去检查看看妇产科的医生排列，看看以前着手我的病例的妇产科医生还在不在。妇产科的专科医生布告板上看不见我熟悉医生的名字在上面了，他们都离开了政府医院了吗？还是布告板没去更新呢？而血液科的专科医生大多数都还在，至少还有帮过我很大忙的
医生给了我叶酸、维他命B还有铁质的药片给我补充营养，看看是否能把红血球调好，三个月后再来复杂看看到底身体里面发生了什么事。希望希望，医院别再出错把我的血液报告弄丢，一次再一次重复做过血液检验，也希望我自己做了那么多准备，而Calvin他自己也要爱惜身体，不要再吸烟喝酒了。
某天突然想到很久没有寄一些大马土产给移民到英国好几年的前任上司了，猜想他一家人一定非常想念大马美食，便买了一些土产告诉他一有时间到邮政局时就寄给他……
看着剩下另外一包的冰条塑胶袋就想起了妈……这些冰条也是我和母亲回忆的一部份，童年的某一段日子就是陪着母亲，看着母亲制作这些冰条与母亲渡过了一起互动的日子。
记得，每当我放学回家吃饱饭就很自动拿功课到厨房，把功课放在放吃饭桌上做，一面做功课一面守着厨房的冰箱，安娣及孩子们要买雪条时就会走到靠近饭桌的铁花窗，告诉我要多少支酸梅雪条拿给他们后就收钱，刚开始是10仙一支，后来母亲发现赚来的钱都不够买料的钱，后来由10仙调到20仙酸梅雪条还是每天都售完，一些刚放进冰箱不久还未结冰的雪条都被扫得一干二净。
6月10日，是母亲离开我第九年的日子。在没有比比的4年前，我每天都在想她好多好多次，4年前的我我还不能接受母亲真的离我而去，直至有了比比后，精神寄托于比比了，才慢慢接受母亲离去的事实。母亲去世后，每天脑子不断浮现与她一起的记忆、入院昏迷前与我说的话还要去世时的那一幕……
“妈，您还记得我吗？9年了，我脑里还深深记着您还有藏着我们一起生活的记忆。但愿，在另一方的您一切都好！” 
五月，我活在一个极度不开心的月份，面对工作上种种的不公平对待令我心灰意冷，幸苦做回来的却没有得到应有的酬劳，曾经有一股冲动很想离开这个岗位，好想另寻发展，可是芙蓉这里消费力低，就业机会更少，尤其是我这一行业的，比较靠得住的旅游社5个手指都数得完，几乎90%都是家族生意，找别的行业我没工作经验，低酬劳却维持不到每个月的支出，到外坡去得与比比分离……所以为了比比我只好忍受～～
五月天虽然工作上不开心，可是每天回到家看见比比开心的笑容，一到家就大声呼喊“妈咪！”然后再黏着我讲话，乖乖做功课及静静在看电视的可爱模样，无形中抚平了心中的低落的情绪。特别是5月7日的那一天，中午趁着吃饭时间接比比放学，比比的老师教他做了一个写“I Love You"的心形棒给我，比比一见到我站在学校门口等他就冲前来抱着我说："mommy, i love you!" 我知道这是老师教的，可是看见其他小朋友的父母来接他们放学都没有这样抱着父母说“I Love You”的动作，比比的表现真的令我感动，我听了眼眶也忍不住掉下泪水，感觉到他突然间长大了！这也是自从母亲去世那么多年以来第一次感受到母亲节来临的温馨！
比比真的很贴心，接他之前在公司又发生某件事令我心情低落，病了多天又不好还要上班，也不吵闹我下班后在家休息没顾他，我告诉他妈咪病了要休息，你自己一个人玩，他还贴心在我身边说：“妈咪生病了要睡觉！”，不打扰我休息就下楼自己看电视去。看见比比那么乖，真的恨不得把他抱得紧紧亲亲他啊！
关于比比幼儿班方面的事，比比很爱学习也喜欢书本，去年为他在学校庆祝生日后每一天都很开心去上课。可是今年开学不久就一直生病好几个星期没去上课后，从那天开始每天早上很抗拒到学校去，但是每次接他放学问他上课开不开心他总是告诉我说上课好好玩，告诉我有什么功课要做，还会唱老师教他唱的歌给我听。可是却不明白每天早上哭哭闹闹害怕上学，反而向他说会带他上Kindermusik他却那么开心。我猜想可能他有点不喜欢他现在的级任老师的关系吧？！比比曾经也这么跟我说过，还会用baby话投诉给我知道老师骂他不小心把课室黏在墙壁上的兔子弄掉了下来，我和Calvin听得蛮幸苦才知道他说印度老师骂他。他也时常念念不忘说要去年的Teacher Agnes和Teacher Shirley教他读书，Teacher Agnes还对我说比比平时看见她都会主动向她打招呼的，可是对于现任印度籍的级任老师就有恐惧感。
我的比比啊！希望你在学校会好好的，不要像我那样一直被欺负，每天看你哭哭啼啼不敢去上课一直吵着到奶妈家，真的不忍心看见你对到学校去那么地害怕，如果几个月后还是一样的话可能打算为比比转校看看情况有没有改变了。 
很久没有谈谈我的健康状况了。自去年开始，我的血小板数值都在4万至5万之间，虽然不是很理想，也距离5万的安全水平只差一点点，医生说在这几年的监察里，从前年年尾开始我的血小板都没有大跌或升高很多，血小板数值似乎都已经定了在4万至5万之间，我也不需要每三个月就去检查血小板，只需要准时半年回到医院做血小板检查，让他们记录我的病例，好让他们有个报告，以防一旦发事故他们也有我的病史报告。
4月3日，是我回到医院做检查的日子。这次医生安排得非常好，我不必分开两天到医院来，验血及复诊一次过在同一天做完。
因为当天抽血当天就做化验及复诊，抽了血我必须自己把血拿去化验室。感觉上医院里的医护人员大多数不会像以前那样对病人呼呼呵呵了，虽然效率还是有点慢，但是至少不会受到无理的责骂以及秀臭脸给你看了。
把血交到化验室得等至少半个小时的时间。坐在椅子上呆呆等着，突然想起一件一年前就想做的事，可是每次到医院复诊后就赶着回公司都没有机会办到，这就是办理捐献器官的手续。
捐献器官的部门不好找，问了化验室的人，化验室叫我们去捐血部门，到了捐血部门那里的职员都不知道在哪里签署，后来问了一位医生，医生叫我们到深切治疗师找一位护士长。由于过了探病时间，病房楼下都禁止进入了，向保安人员道出护士长的名字，他才让我们进入。抵达深切治疗室又被另一位保安人员询问，最后见到了另一位护士长，她给了我们捐献器官表格让我们填下资料。
Calvin一直在犹豫不决到底要不要签，他担心的是如果有什么事故的话，要是还剩下半条人命，医院会不会因为他签署了捐献器官而不想急救他，好让别人享有他的“福利”，让其他人健康起来。我觉得应该不会这样吧！医院应该不会因为他们想要得到器官而不尽力急救要捐献器官的人……
拿到报告就赶快看一看血小板的数值。当天的血小板位于4万8千，虽然与15万的正常数字遥不可及，可是拥有4万以上我已经感到欣慰了，至少4万不会像以前2万多那样动不动就流血瘀青，心里感到恐惧及担心。
那天来看病的病人超多啊！我大概等了3个小时多才轮到我会见医生。 在等着的同时，我再次看见帮了我好大一个忙的爱心医生教授——
见了医生，拿了信再回去抽血处再度抽血，这次不小心鲜血溢了出来弄脏了手。SLE检验需要长时间的化验，这次的抽血需要等到六个月后才知道答案，其实生了比比后都有做过SLE检验，很自然血小板不正常就会联想到SLE，幸好几年前的化验成绩是没事的，希望这次也一样。
医生说可能我缺少叶酸也会导致红血球不正常，给了我叶酸片来补充。
半年后的抽血及复诊不能同一天做完了，8月9日及12日需要分别来到医院做血小板检验、黄疸病的检验及复诊，SLE报告也会在复诊当天知道。
很久没有管理我的部落格也很久没有谈及比比了。比比现在开始有功课做也有测验，得抽点时间在他的学习上；我在工作上一整天嘴巴不停地动，应付各种各类的客户，所以晚上累得很少上网写写部落了，比比最近要我陪着他睡，我也时常陪着他睡不知不觉自己也入睡了。
不知哪位小朋友生日，也给了一包小礼包给比比，里面的小礼物很丰富啊！其中有这个很特别的荧光棒棒糖，当打开荧光棒棒糖，扭一扭把柄美丽荧光就出现了。好好吃的棒棒糖比比却不会欣赏，舔了一两口丢了给我，有时候怀疑他到底是不是小孩子，为什么没有小孩子好奇的胃口，看见什么都想吃，而他却不是。
将过年了，自然而然又情不自禁想起童年往事，无端端越讲越远，还顺便贴上公公的大头照，哈哈！
我的比比啊！三个星期前看他咳两声赶快带他看医生不一会就痊愈了，今天上学前突然大咳把喝下肚子的奶都呕了出来，现在还开始发烧了，明天得带他看医生，希望比比赶快康复过年！
3:30pm-4:00pm waited the group at the perfume factory after visit to the hospital.